About the selling price
The selling price is the amount indicated (indicated price/including consumption tax) plus a separate delivery charge.
The shipping fee is a flat rate of 1,100 yen per delivery address nationwide, including remote islands and some areas.
Shipping is free for purchases of 11,000 yen (tax included) or more.
International shipping is a flat rate of ¥5,000 yen(tax included).
Ribbon wrapping is available upon request.
Please order for a casual gift or a present for an overseas customer.
Please note that we do not offer noshi wrapping.
Time and method of payment
[Payment Methods]
Credit card payment, PayPay, and PayPal are available.
[Time of payment]
In the case of credit card, PayPay, and PayPal, payment is confirmed at the time of product order.
Special Return Policy
We do not accept returns unless the product is defective, such as cracks or holes.
All of our products are made of wood, so there may be knots or strong grain in some woods.
Please enjoy the texture and grain of the wood, which is made in Japan and has a different appearance one by one.
Time of delivery of services or goods
[Handling and Purpose of Use of Personal Information]
We will properly manage the personal information provided by our customers in accordance with laws, regulations, and company rules regarding personal information.
We will take appropriate and reasonable security measures to prevent unauthorized access, loss, destruction, falsification, leakage, etc. of personal information, and will promptly implement corrective measures in the event of any such incidents.
We will not use the important personal information we receive from our customers for any purpose other than delivery, important notices from our company, etc.
Please note that depending on the timing of your order, we may be out of stock.
In the unlikely event that an item is out of stock, we will contact you with the arrival date, so please place your order using an email address or phone number where we can contact you.
If you do not receive an order confirmation e-mail after 24 hours, please check your address to make sure it is correct, that it has not been blocked, or that it has not been treated as junk mail.
We cannot accept the designation of different delivery addresses for each product.
We apologize for the inconvenience, but please place orders for each delivery address.
Depending on the timing of your order, even out-of-stock items may be in stock.
Please feel free to contact us from the mail form to order more than the listed quantity or to confirm the delivery date.
If in stock, the product will be shipped within 7 business days after the order is placed.
We do not accept delivery company specification.
If you have a preferred delivery date and time, please enter it in the remarks column.
Please note that we may not be able to meet your requested delivery date and time depending on the destination.
We will wrap your order with a ribbon if you wish.
Please order for a casual gift or a present for an overseas customer.
Please note that we do not offer noshi wrapping.
Other.
Service Restrictions Caused by the New Coronavirus
Due to the restrictions on shipping services caused by the new coronavirus, some shipping companies may not be able to deliver to certain areas.
If we are unable to find a carrier that can deliver the product to your specified address, we will notify you by e-mail and process your refund.
In addition, due to domestic conditions, there may be cases where items that were scheduled to be delivered do not arrive, to the detriment of the customer.
Name and contact information of the business
Company name: GATO MIKIO – SHOUTEN Co.,ltd
Contact Person: Masayuki Gato
Address: Yo 58-1 Uwabara-machi Yamanaka Onsen, Kaga-City, Ishikawa 9220107, Japan
TEL：+81 761 78 4421
Opening hours: MON-FRI 9:00-17:00 (JST)
(Excluding Saturdays, Sundays, national holidays, Obon, year-end and New Year holidays, etc.)
WEB: https://gatomikio.jp
MAIL: info@gatomikio.jp